Delivery & Exchange
Shipping & Returns
Delivery options
MethodTimeframeCostNotes
Standard (UAE)5–7 business daysAED 50Free over AED 500
Express (UAE)2–3 business daysAED 100UAE only
International10–20 business daysVariesContact for rates
Returns policy
30-day return window
Products can be returned within 30 days of purchase in original, unused condition with original packaging for a full refund or exchange.
Non-returnable items
- Custom or personalised products
- Items damaged by customer misuse
- Items without original packaging
Damage Policy
Report within 48 hours with photos. We'll send a replacement at no cost.
How to return
01
Contact Us
Email returns@sfrcreative.com with your order number and reason.
02
RMA Confirmation
We'll respond within 2 business days with your RMA number.
03
Dispatch
Package securely. Return shipping is at your cost unless item is faulty.
04
Settlement
Refund issued within 5–7 business days of receipt and inspection.
Need help with an order or return?
Message Our Team